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I have no complaints about my fitbit Versa. However, the customer service has been absolutely terrible! 2 weeks ago someone hacked my account and changed the email address associated with my account. In doing so they also changed the time zone so my watch shows the wrong time & I cannot log into my app. I have been in contact with their cuatomer service 6 times since then. They have not fixed the issue and have not been willing to give me an estimated time as to when it will be fixed. This should be a simple fix and instead they have done nothing.
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Hi Chrissy,
Please accept our sincere apologies. This is definitely not the experience that we want you to have.
So we can review the status of your case, we would like to ask for your support case number.
Looking forward to your reply.
Sincerely,
Fitbit Support