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Chrissy B.

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1 Review by Chrissy

Verified purchase

The purse is really cute but it's not made in LA as they're trying to make us think. It ships from China. Processing of the order itself took 8 days. I've ordered stuff from China before even during the pandemic and they didn't need an entire week to process my order. Also, there's no option to cancel your order, otherwise I would've cancelled it long before. Customer Service can only be reached via email and they don't even have their own domain, they use gmail! I would've returned my order for a refund but a lot of reviews I found on Google mentioned about not getting their money back and I don't want to risk it. No wonder there's no option to cancel the order, otherwise a huge percentage of buyers would've cancelled their order already. And the purse itself is too expensive for something made in China.
Oh and the handle was bent because of the packaging. They're advertising it to be a luxury item so the least they could do is pack it properly but no, it wasn't even on a box. It was wrapped by plastic like a ball which bent the handle.

Tip for consumers:
Too pricey for a China-made product, it's tough to get hold of Customer Service, no option to cancel order.

Products used:
Not Your Average Nina Bag


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