I've ordered from here twice. It's the most affordable way I've found to get a totally custom natural latex cushion product. I would recommend it.
PROS: Both orders were received exactly as ordered. Anytime I emailed them the response was prompt and professional and answered my question. And, bottom line, you can't beat their price + quality materials + quality craftsmanship + custom options combination.
CONS: I wasn't totally thrilled about the time it took to find out when I'd be getting my order, the fact that their order status on their website never worked, the condition of the package on my second order, or one confusing email I received about my order that left me wondering if I was going to get what I ordered at all (this was weeks after I'd already been charged).