Chris S.

I purchased five dresses- none of them fit and one had an uneven hem to boot. When I tried to return them (within the 7 day return period) I was informed that although I had simply ordered a Size 10, the dresses were made to measure and therefore could not be returned. They informed me that the measurements of the dresses were published on their website and that I should have checked them before ordering. However, when I measured the dresses they did not conform to the published measurements. In fact the measurements were out by 1 1/4" to 1 1/2" on all garments (either hips were made too small or bust was made too large) so I emailed them back. They then requested dozens of photos. They deemed most unacceptable at first and I had to retake them using strict guidelines. I had to provide 4 measurements from the INTERIOR of the garment for the bust as well as measurements for the waist and hip. Some photos were requested as often as 3 times over the course of our 13 email exchanges. My photos clearly indicated that measurements were different from those published on their website. Still they refused to authorize my returns. Finally, in one email they acknowledged the following: "For the peach dress, we are sorry that it does not match the size chart." I replied that I assumed they would now issue a Return Authorization Form. I haven't heard back from them since!