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Chris S.

Contributor Level

Total Points
84

1 Review by Chris

  • Hemper

6/18/20

Original review: "Wish I read the real reviews. Over 2 months(April 17) with no communication or anything helpful. If you try to reach out, you will get a copy/paste response. RIP $120"
Revised review: After I made a comment on their instagram asking for a refund, I was quickly DM'd asking for my order number. I gave it to them, they said they missed the mark on my order and said they personally made sure to expedite my order and offered to throw in a little extra. That same day the shipping label was printed. I got my stuff within a week.

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Jason H. – Hemper Rep

Hey Chris! Thank you so much for your updated review. We are not afraid to admit when we are wrong and when we do, we always try our best to make it right. Our goal is to make sure you have an amazing shopping experience so your sessions can be even better! As a small business, the beginning of the pandemic left us scrambling to find solutions and we were left with a thin workforce. We want to assure you that since April we have been constantly growing and learning from our mistakes. We are so close to implementing better communication channels for our customers to reach us. In addition to emails and social media, we are in the process of implementing a dedicated phone line to help with the sudden rush of support tickets. Live chat support is now available on our main website, instead of just our support page, so our customers can receive live responses in real-time. Our customer's feedback is super important to us and we want you to know your criticism does not go unnoticed. Again, thank you so much for your support! Hemper on!

Chris Has Earned 4 Votes

Chris S.'s review of Hemper earned 4 Very Helpful votes

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