Chris S.

I rented a car on a Tuesday for a Friday and canceled within 24 hours on Wednesday. They billed me for the entire rental fee because they said I was within the 48 hours of cancelation.
I spoke with a Hector Sanchez, manager (so he said) of Rentalcars.com, and told him I know I canceled within the 48 hour period and he refused to listen to my complaint and refused to let me speak with one of his managers.
For an act of using renting a car via Rentalcars.com and canceling within 24 hours, it has cost me over $100. And then to be treated like that through their customers service was and is absurd.
I will continue to take my complaint to their highest management for Rentalcars.com stealing my money.