Lazada is the main online shopping service in the Philippines. Having lived here for several years, the shopping service was welcomed by myself and other expats. The company is usually reliable and most orders arrive on time. However, if and when a problem arises due to shipment from the logistic centre, don't expect a prompt message regarding an overdue item. Unfortunately, like most developing Asian countries, the Philippines is the birthplace of "sorry ma'am", "we apologise ma'am", "sorry out of stock ma'am". While these platitudes sound promising, they rarely mean the company will actually do something concrete to address the issue. The call centre trains the online "helpers" to repeat the same information ad nauseum! Logic and critical thinking is unheard of in the training. I recently ordered an urgent item. I finally found out that the item had been damaged and returned to the warehouse. No information had been sent advising me of the problem. The tendency to avoid rather than confront a problem is a major problem. If Amazon ever starts up here, it will eat these companies alive! As I said, mostly reliable and prompt. However, the Filipino attitude of "hurry up and wait"is ingrained in some areas of the company.