Thumbnail of user chrisr230

Chris R.

Zambales, Philippines

Contributor Level

Total Points
165

2 Reviews by Chris

  • Lazada

4/21/21

Lazada is the main online shopping service in the Philippines. Having lived here for several years, the shopping service was welcomed by myself and other expats. The company is usually reliable and most orders arrive on time. However, if and when a problem arises due to shipment from the logistic centre, don't expect a prompt message regarding an overdue item. Unfortunately, like most developing Asian countries, the Philippines is the birthplace of "sorry ma'am", "we apologise ma'am", "sorry out of stock ma'am". While these platitudes sound promising, they rarely mean the company will actually do something concrete to address the issue. The call centre trains the online "helpers" to repeat the same information ad nauseum! Logic and critical thinking is unheard of in the training. I recently ordered an urgent item. I finally found out that the item had been damaged and returned to the warehouse. No information had been sent advising me of the problem. The tendency to avoid rather than confront a problem is a major problem. If Amazon ever starts up here, it will eat these companies alive! As I said, mostly reliable and prompt. However, the Filipino attitude of "hurry up and wait"is ingrained in some areas of the company.

Tip for consumers:
Being given prompt information about the delay in delivery would have been the professional attitude.

Products used:
Art supplies and swimming pool supplies

Service
Value
Shipping
Returns
Quality
  • Agoda

5/9/17

I recently tried to book a room online with Agoda. They refused the credit card details and asked for further proof such as a copy of my passport! What the...! I refused as have never been asked for this with other online booking companies. They insisted it was for my protection! What a load of garbage as one cannot book into a hotel without giving identification!

Chris Has Earned 3 Votes

Chris R.'s review of Agoda earned 2 Very Helpful votes

Chris R.'s review of Lazada earned a Very Helpful vote

Chris Has Received 1 Thank You

Thumbnail of user jimmya111
Jimmy A. thanked you for your review of Lazada

“An entirely fair review of Lazada.”

Chris doesn’t have any fans yet.

Chris isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user gabrielm696
2/23/24

I seldom had problems with lazada's delivery service before. However, in the past few months I...

Thumbnail of user judithl733
Judith L. reviewed Lazada
1/27/24

I have been a longtime buyer of Lazada products and had not encountered any delivery problems....