The Nintendo switch I purchased from eGlobalCentral stopped charging and I sent it to them to repair under warranty. The extract below is my last message to them in a long chain of messages trying to get them to repair it. DO NOT USE. IF THERE IS A DEFECT, THEY WILL NOT FIX...
So to summarise:
- I have sent the switch back due to what I see as a manufacturing defect as the charging port is no longer working / is damaged. This has happened through normal use of docking the switch into the charging doc and removing. There has been no misuse or foreign objects introduced as I have stated several times.
- You have said that you are unable to fix under warranty due to the fact that your engineers can see that the charging port it is physically damaged (one of the the metal contacts has become unstuck) and you have accused me of misuse and voiding the warranty (even though I have several times categorically emphasised that there has been no misuse).
- I have contacted Nintendo who say that they would fix this under warranty. You have said that because I purchased from you, I am not covered by the manufactures warranty. (the fact still stands they Nintendo WOULD cover this type of defect under warranty).
- You are unable to provide me with any indication or detail of how the physical damage may have occurred, but fail to accept that it must be due to a manufacturing defect and therefore SHOULD be covered under warranty.
Surely this is in violation of my consumer rights? I have asked you to contact me by phone to discuss and for you to get a manager to contact me. Neither of which you have done.
I seem to have no option but to take legal action and/or share my experience with the media / Nintendo. I would like to give you a final opportunity to fix the defect under warranty or provide me with a full refund. Please get back to me ASAP.