This cheap Chinese company will rip you off. DO NOT BUY FROM THEM, I CANNOT EMPHASIZE IT ENOUGH. The website is full of broken English and despite saying the customer is their priority I can assure you the customer support is non existent. The fact the website has NO number you can call the company at and a chat service that is NEVER online should be a big warning sign to anyone looking to buy from this site. We are actually a large company who have used Gearbest for a very short amount of time to fulfill some customer orders for things we did not have in stock. We have several orders, that were supposed to be shipped out in 1 day and over a week later are still processing. We have tried to cancel those orders but heard nothing back (Orders, W**************, W**************, W**************). For one order that did ship, W************** they sent the product to our customer without the camera and have been very unhelpful in getting this situation sorted. We initially filed a support ticket and they instead ignored the problem and sent us information about tracking information for our order! Then when we replied letting them know our disapproval at them ignoring our problems they stopped replying to our tickets. As a company we have one of their sales agents on Skype, but as soon as we contacted him to fix the problem he DELETED US from his Skype so we could no longer contact him. We then proceeded to call the Chinese office 20+ times, and received RUDE CHINESE staff who hung up, giggled and pretended they did not understand us. We have now filed a Paypal dispute and 2+ days later and no response. In addition, orders W**************, W**************, W************** still have not been shipped out after over a week when they say dispatched within 1 day!
Gearbest PAY many people to write FAKE reviews on this Trustpilot site, DO NOT believe a single one of the positive reviews. They are all from new users with 1 review working for Gearbest to hide the scam of a company that it is.
The sad thing for Gearbest is, if they instead had provided us with better service we would be buying $50,000+ from them per year. I will continue to post this review on every site I can on the Internet, I will personally be buying Internet ads advising people to avoid Gearbest and advising everyone we can to NOT BUY from this scam of a company until they can resolve all of our problems. As a large company we deal with many companies around the world and I can assure you this Chinese website Gearbest is among the very worst we have ever had to deal with. Avoid at all costs!