I ordered a birthday card for my daughter who lives in Australia on the 27th September 2019. Her birthday is 25th October 2019 so plenty of time to get the card and send it. How wrong was I! I had not received the card 11 days later and so e mailed them. I got a message back saying someone would get back to me within 24 hours and you guessed it, nothing! I then sent numerous messages but no reply until I flooded them with emails. I eventually got a reply and they agreed to refund my money. As it was now too late to order a personalised card from another company I had to go to my local shop for an ordinary card. They have let me down big style, no apology from them. Please please don't touch these rogues