Chris n.

I ordered and paid £40 for a laptop battery from Laptopacadapters.co.uk and two weeks later, the wrong one arrived. Their customer service team told me that I could return it to China at my own expense, as they put it: "remark the item valued is $1. Send it via the flat mail (post standard delivery). So we will not be charge the customs tax, or we will refuse to receive the return package". I replied that under UK law they were in breach of contract and should supply the correct item with postage paid returns label ASAP. I sent my suggestions for resolution by letter to their Chinese Head Office (cost £2.25, with certificate of posting), which I copied by email to their customer service team. This letter and all emails were ignored. After giving them a month to respond, I sent the paper trail by email to my bank's fraud section. NatWest has just written to inform me that they have credited my account by £40, so there is some justice. My advice is do not use this company but if you already have, keep a good paper trail and resolve issues through your bank.