Chris N.

Do not shop here. Customer support is atrocious.

I placed a back order for for an item that was out of stock. I was told by truth in craft that I would receive notice when the item was back in stock and the order would be processed. I reached out a few days later and decided to cancel the order. Their logistics team advised me that they could not honor their cancellation policy as the item had already shipped. Upon reviewing the timeline and documentation provided my cancellation request came in prior to the item being picked and shipped which would entitle me to a full refund per the policy posted on the truth in craft website. They refused to cancel the order, refused to work with their carrier to solve the problem, and proceeded to ship the product despite me cancelling the order. The truth in craft customer and claims teams have been terribly abrasive throughout this process. I've now filed a dispute with my credit card as I should have never been charged.