I just started using amazon a few months ago. Was impressed at first. But over a short period of time that changed. Customer support is in india from what i can understand. All they say is yes yes yes and they have no frickin idea of the complaint. Ask for a superviaor and guess what. Yes your correct another indian this one claims to have a american name but the same result you have to ask them to repeat thereselves over and over. They say they will take care of issue and you will get a email saying its being handled.. No email has been received. Luckily i had the trial membership because its now cancelled. Now amazon will be nothing but a price check site since all the neg reveiws are deleted or reworded.. They claim i wrote a product reveiw that i did not write and it was deleted do to bias. 3 ppl and 55 mins later nothing understandable. Finally told woman my house hold will no longer be a amazon client. Her reply was thats all you can do sir.. So all i can do is shop else where. Bet your a** thats what i will do..after tax and crazy shipping prices its the same cost or cheaper to buy do the road.... Example i was going to oreder a product that was 1.50 sh was 8.99. I thought might as well order a fair amount for the shipping.clicked 5. They weight 5 grams a peice... Sh charges look out 44.95. For less then 10 dollars and 25 grams. Yes grams ec1118 yeast.. Are you kidding me a bd card weighs more and i sent it across country for lesa the 50 cents.. Also found something on amazon for 550.00 and the sellers web site had it for 410.00. Amazon can now kiss my southern ***. Keep you chinese crap and your half witted ppl from india.