Chris M.

Bought a Men's jacket from them. After 1 month I noticed premature wear on the sleeves, seems that show fading of the material and small little holes. Contacted MK customer service and they advised to send pictures of the wear happening to the jacket. Sent photo's and they requested that I send the jacket to them at my cost for them to inspect and determine the issue. Sent the jacket to them which cost me $45.00 and have no further correspondence with Michael Kors until I get a notification from FedEX that I have a package coming from Michael Kors. Called MK to find out what was happening and they said it was determined that the jacket has normal wear and tear. I am an adult that wears the jacket back and forth to work. I can understand if I had the jacket for more than 1 month prior to the issues happening with this jacket. Needless to say I bought this jacket for $250 and now it is useless. Pictures attached, but for that price a jacket should not do that so soon. Bought one from Target for $50 and I have had it for 5 years with no issues. Stay away from this company. They do not stand behind their "premium products" and their customer service is the worst. All that run around for nothing! I have numerous other MK products and they too have started to fall apart. I did not do anything about them as they were getting a little old, but the numbers fell off my watch within the first year.

STAY AWAY from this company!