Chris M.

I will write this in English because there's plenty of reviews in German out there, and foreigners have that much harder of a time with Höffner because their customer service is so bad that if you're german isn't too good, they can make it that much easier to ignore you.
DO NOT SHOP WITH HÖFFNER!
I bought some things and they did not deliver. Claimed they tried and I wasn't home. Absolute lie. They claimed they tried calling earlier in the week to reschedule. No calls that day at all. They said they'd call in the afternoon to reschedule. They did not. The initial delivery appointment was 11 days after my purchase. But a new appointment is 3-4 weeks after my first delivery appointment, with no guarantee they won't do the same thing again. I have also been hung up on by nearly a dozen customer service people. If you try to cancel your order, they make that equally difficult and frustrating. They also will likely cancel you kaufenvertrag clause. I tried for three days straight to resolve the issue. I was patient, friendly, calm, and reasonable, but I was persistent and they just make no effort to meet you anywhere near the middle.
So I wrote an email demanding it be canceled. I went to my bank and explained my situation. They forced the money to be returned. And then I found the same items for sale at a smaller store. About the same price and delivery was reasonable. Big companies like Höffner just see you as one of thousands of sales a day, and it shows. Avoid them like Covid is my advice. Find a smaller company that needs and appreciates your business. More importantly one that deserves it, as Höffner does not!