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Delivery rescheduled 3 times after ordering and paying for priority shipping back on 16th Nov 20. Item finally arrived on 12th Jan. Delivery date still showing a week after the date had passed. Communication was very poor. Nothing seemed to be happening until I sent a snot-o-gram email demanding to know what on earth was going on. Didn't even receive a response, just got a UPS email the following day. The product itself seems like a fair quality but hasn't been tested yet due to the current UK weather.
Chris M.'s review of Cover & All UK earned a Very Helpful vote
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The ordering process was inaccurate. I had to correct the dimensions twice & the material once!
Hello Chris. Please accept our sincere apologies for the delay on your order. We certainly understand the frustration this must have caused. Per your conversation with our support team we issued a refund of the shipping charges.
All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised date. We are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are ongoing, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
Your product was already packed and ready for dispatch when you emailed us; unfortunately, we are working with limited staffing in our support teams and could not respond to your email quickly.
Once again, we sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product upon using it. If you have additional comments or questions, please feel welcome to write to us at feedback@coversandall.com.