Chris M.

I bought an installation package for Christmas lights through Walmart. I made three different appointments with three no shows each of which I emptied out my day so I could be available to instruct the "Handyman" on how I wanted my lights installed. The first time I called Handyman and they had the attitude of "Here is the handy man's number- you call and the two of you figure it out". I was confused because I didn't hire this person directly, I made the purchase with the Handyman company. I was thinking "Shouldn't they be involved in communicating with the person they hired"? After the second guy didn't show up after clearing out my second day I called Handyman again. This time I talked to someone I could not understand as we was probably on the other side of the planet. He kept saying I should call the Handyman that they hired and he didn't want to get involved. After I called Handyman back and said I couldn't get the installer to answer the phone he said rest assured the next appointment will be on time and will show up. I asked him how can I rest assured and what are you doing differently than before to confirm that they will be here next time? His response didn't make sense and basically there was a language barrier and he didn't know what I was saying, he just kept reading off generic apologies and reaffirmation that didn't make sense. It sounded like he was just reading lines off a foreign language to him. Long story short the next appointment was a no show and Handyman again didn't take any responsibility and I cancelled my order.

I do not understand how Walmart can support/give business to this company. Every-time I brought up an issue to Handyman their response was "That is your problem, you call the installer". I would think that they should be responsible on which installers/contractors they choose to do business with and they should stand by how they use and not be hands off.