chris m.

I am a health care professional that just launched a new, private firm. Instead of getting new phones for the staff, I opted to use a service like grasshopper to route calls to my consultants.
Upon trying to create an account with grasshopper, I filled out all the required information, put in my credit card info, and clicked 'create my account'. I waited and waited, and it failed to create my account. 'Error, please call support at...'. What a waste of time. I tried it again and the same thing happened. Then I tried it on my tablet-same error. I tried on my phone using 4G, same error.
I finally gave in and called their support. I was put first in the queue to speak to a live agent, the agent never picked up after waiting over 10 minutes... completely unacceptable! What a waste of time and effort, zero stars.