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chris l.

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Experience: Home & Garden

Member since May 2017

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1 Review by chris

5/22/17
Ordered a playhouse, delivery and construction. No real idea of when the playhouse would be delivered and then when it did arrive it was "kerb-side" only, because that's exactly what you want when you order a massive play-house is for it to be delivered to the side of the road and left there, rather than next to where its going to be put up. Construction was a different day, which means you have two days off work instead of one. Once it was (partially) built the guys left saying there were a few issues so they'd take photos and let sheds-world know so they could be remedied - apparently they never did. As the replacement parts would take longer to arrive than time before treatment was required (thus invalidating any guarantee), we requested a full refund for the broken playhouse that hadn't been built and incidentally had nails and splinters poking out from every corner. Splinters and nails are renowned as child friendly don't you know - especially for small children, they love a splinter in the finger - really makes their day. Anyway, finally managed to get through the horrendous queue to speak to customer services (funny how the sales queue is quite short, but the complaints queue is quite long) and get a full refund. Or so I thought. But in fact they hadn't bothered and upon checking my account a week later, had to call again for the aforementioned refund. Did I mention the customer service team had a habit of "accidentally" hanging up? I have no idea how this company remains in business and beware because they have loads of "sister" companies under the world-stores brand so you may end up with the same experience just under a different banner. AVOID

Tip for consumers: Don't use this company - 0/5 on all 5 metrics of service, value, shipping, returns and quality.

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