Chris K.

This is the worst online shopping experiance I have ever had. My story starts about 1 month ago. I wanted to order a new computer case and found that the one that suited my needs was only available online, and not available in one of their stores. Having a FRYS gift card from Christmas, I wanted to order it from them to save some money. I added the item to my card, proceeded to check out, and then found out that they can only use one gift card per transaction online. This was quite annoying, but as I am not too far from a frys store, I simply went to the store and combined the gift cards. On return, I went throug hthe online ordering process, put in my gift card and VISA for the remainder of the balance, and ordered my product. 5 days later, after my card was charged and gift card balance removed, they automatically canceled my order because they said that their system can not process 2 forms of payments on backordered items. This was rediculus. I fail to believe that a TECHNILOGY and ELECTRONICS store has a system that archeic. Anyways, after talking with their horrible customer service, they said that I should try and order it again when it is in stock. About 2 days later, the product is in stock again. But wait, I am still waiting for my refund from my previous order. I call them up, and they say it will take 2-5 days. I ask them if they can notify me or check my gift card balance over the phone, and they say the only way to check the gift card balance is in a store at the checkout. Once again, rediculus that I even have to do that. Anyways, I finally get my money back 5 days later, go back on their website, and find out that the product is OUT OF STOCK again. I call their horrible customer service up again and they tell me that they are getting more soon. As I can't do a backorder with 2 payment forms, I have to wait. 3 days later, I finally place my order after it is back in stock. 4 days later, my package arrives. Perfect. Finally I got everything sorted out, right? I open it up, and it's DAMAGED. Now, I place full blame on Fry's for this one, considering they did not make any attempt to protect the box from any sort of shipping handeling that may arise. I call them up to file a return request, and they tell me that I HAVE TO PAY the $40 return shipping. I spoke with their manager sho said they will need to file a UPS gamange claim if I don't want to pay. I said yes. 5 Days later, they pick up my package. 4 days later, FRY's sends me an e-mail saying they have accepted my return, and a refund was processed. Well, its now 10 days after that, no refund, and no money back on my gift card. I called them up yesterday, and they said they would have to submit a ticket to IT for this problem, and it would be another 5 days.

At the time of this review, I still do not have my money. 38 days from my first order.

Avoid these people at all costs. They are HORRIBLE and it's amazing to me that they are still in business.