Chris J.

Dec 2nd ordered a custom sweater and was told I'd receive it by the 12th or so. Day came and went with product still being made, read the TAS and saw they're supposed to keep you updated on why orders are delayed and when they might be delivered by. Sent an email and got a generic "sorry lol, want a refund?". Had to send 3 more, all got generic replies asking if I wanted a refund (even though I'd said I didn't want a refund, I just wanted my order) and one that said I'd get it by the 17th. 17th came and went with no order, finally had to send a final one where someone FINALLY explained the wait and gave me a $10 off code as well as free expedited shipping. Product runs small and I had to fight tooth and nail with rude, short, impersonal staff to get ANY info on it.

Decided to utilize the $10 off as well as the free expedited shipping on Feb 3rd to buy a personalized gift bag for a March 5th birthday, which ended up being neat cuz I only had to pay $0.65 for the order. Was told I'd get the product by Feb 9th. It's now Feb 10th (at 2am, but Feb 10th nonetheless) and the product is, again, still being made. Again, I've had no one contact me with any info as to why it's being delayed. So again, I've had to send them an angry white suburban mom sounding email. I expect absolutely nothing but more rude customer service and a poor-quality product. I may as well go buy a generic bag in a store right now because that'd be better than getting Zazzle's order a week or two late.

Poor customer service, poor product quality, poor sizing, poor response time, poor site setup, poor everything. This website is absolutely not worth its trouble.

UPDATE: I was given another code, this time for $50 off plus, again, expedited shipping. Decided to get something that wasn't really time sensitive, though it was a birthday gift to myself (the 15th of Feb). Was told the product would be delivered on the 16th despite the fact that a label was written for it on the 13th and I know the expedited shipping is next-day shipping because that's what the order prior to this was. By the time the 15th came around I contacted customer support because it still hadn't shipped. The gentleman was nice and said he contacted UPS and it should arrive the next day, but to respond to his email if it didn't. 16th came and there was still no package so I contacted him. Next day, no response, but the package suddenly arrived at noon. Got a response in the afternoon apologizing for the package not being delivered and asking how I'd like to be compensated for it. I was honest and told him that the package did come, but that it was still late for a THIRD order in a row. He gave me a 50% off code, and I told him that I don't want that because I'm not about to give more money to Zazzle. Still no response.

Seriously? A 50% code? I mean I understand that the package was shipped and all but it came late. Again. A third time in a row. Why on EARTH would I want to spend more money on Zazzle? I feel bad for him because he genuinely was nice, but this is so ridiculous. They're just giving me promotion codes at this point so I'll keep spending a bit of money here and there hoping that it'll work out.

Don't use this godforsaken website.