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Chris J.

Contributor Level

Total Points
83

1 Review by Chris

  • FootballTicketNet

12/11/16

I purchased a 177e ticket for the Lyon Sevilla game. The category I selected was lower central longside (first or second tier). I could have selected upper central longside for less than half the price but I wanted to be in the lower bowl. When I received the ticket, I noticed immediately it was in the upper bowl (actually 12 rows from the roof of the stadium). When I contacted them (before the match), this is the response I received:
"I have checked the issue with the management: the ticket you have received is within the category ordered. Parc Olympique Lyonnais has two tiers, the lower tier composed of two levels. You can see on the map on the ticket itself that the gold and blue sections are connected and that both can access the pier zone. The red section is separated entirely from the other two. Your block 413 is well within the penalty boxes on the second tier and therefore within the category ordered"
The fact that they would justify a ticket with 55e face value as being in the same category as a gold or blue tier ticket is ridiculous (when they specifically have 2 categories on their website to select - upper and lower). This is the type of behaviour that gives resellers a bad name. If they can't get the ticket category they advertise, they should offer the one they can get at an appropriate price point and refund the difference. Don't end up in disappointed, there are other sites out there that will tell you if they can't provide the premium seats you are looking for. Don't trust this site.

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Clovis D. – FootballTicketNet Rep

Hi Chris,
Thanks for taking your time to add this review. Like answered to you by email already, these tickets were described as long side, first of second tier, between penalty boxes and the block you got is on the side, second tier, between penalty boxes so exactly as described, exactly as you selected and exactly as we confirmed and delivered. That you dont like the selection you made I understand but to blame us for delivering you exactly what you bought is, at least, unfair.
This is the type of behaviour that keep us at the top among all brokers in Europe: to deliver what we are selling and, if not, to admit and to compensate; to give prompt answers to all our customers and to keep answering them, even when customers already got answers.
Last but not least, I am happy to have this public opportunity to, once again, answer you, and to register one more time that we, sometimes, like any other co decent company, commit mistakes but we do fix them by replacing tickets or, if the time is not enough, by compensating our customers BUT we do it for wrong tickets delivered and not under a threat of publishing bad reviews everywhere.
You know where to reach me,
Regards
Clovis Dalessandro
Customer Relationship Manager
www.footballticketnet.com

Chris Has Earned 3 Votes

Chris J.'s review of FootballTicketNet earned 3 Very Helpful votes

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