Our tenant had two issues a blocked sink and a shower that didn't work. Called rightio on a thursday. They told the tenant they would be round on Monday! He (rightly) called me so I went round and unblocked the sink myself at the weekend. The rightio guy turned up on monday, didn't fix the shower because he said it was an electrical issue and tried to charge me 154 pound for unblocking the sink that I had done myself! Dishonesty at it's worst - beware!