Member since January 2017
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What is shameful is that SurveyMonkey provides a solid product. The product is not the problem; the problem is when a customer no longer needs the service. It is painfully obvious that the business model -- undoubtedly included in their profit margin planning -- is to make it extremely difficult to cancel services. I find this fraudulent, and based on the number of complaints I read online, I am not alone. I have cancelled twice but am still getting billed. If I am billed again, I will be contacting the BBB and seeking legal recourse.
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