Chris H.’s Reviews of Zenni Optical & more

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Eyeglasses

“Coating on their lenses rub off, buyer beware and customer service manager was not helpful.”

11/23/19

The coating Zenni puts on their lenses rubs off around the 1 year mark. Buyer beware and their customer service inquired with me when I first started noticing the coating come off and it was 100% prior to the 1 year mark. They would not honor their 1 year coating warranty. I will not purchase and no longer refer people to them. Poor customer service and poor coatings applied to their glasses.

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Jeff H. – Zenni Optical Rep Over a year old

Thank you for posting your Zenni review. We were sorry to read that the anti-reflective coating on your lenses is failing, and we apologize for any dissatisfaction you experienced as a result. As we mentioned in our response to the review you recently posted on another review website, because the order was close to the one-year mark, we were disappointed to learn that our customer service representative did not offer to extend the warranty period to allow you to return these glasses for an inspection, and, if we saw that the coating was failing, to offer you a free remake of the glasses. Consequently, after reviewing your case on November 25th, we emailed you instructions to return the glasses for an inspection of the anti-reflective coating; we also emailed you a prepaid shipping label you may use for return postage. When we receive the glasses, a thorough inspection will be completed, and we will email you the results. We apologize again that we did not initially offer to accept these glasses back for an inspection, and we hope that you will return them soon so that we can resolve this matter quickly and to your satisfaction.