While the quality of the merchandise is perfectly acceptable delivery is a major issue. Promised in a couple weeks it took months and several emails to the company to finally receive my order. Also it was not sized according to American sizing charts. I ordered a size larger than I normally wear and it was a perfect fit. The price is also high end, and in my opinion could easily be reduced and still turn a profit. At one point I was offered a free hat for my inconvenience; it never came.
I purchased one of their large tote bags, and am 100% pleased with the experience. The customization process was easy, and my order arrived exactly as i wanted it. It's quality construction, and quick delivery. I would easily recommend them to all my friends.