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Purchased item, arrived damaged. I paid for the $1.99 shipping insurance to pay for free returns. Tried to return and they want me to pay for the shipping. Bree, just keeps giving me the run-around. Finally, had to contact bank and stop pmt on credit card as they are a fraud. Operates out of another country, and responds in broken English at 2am. No phone number to contact. Filing complaing with Better Business Bureau.
Chris G.'s review of DressLink earned a Very Helpful vote
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I had ordered dresses and despite having confirmation of return through the post office they...
Dear Chris Gile, this is Bree from Dresslink. Thanks a lot for your order DLN274C4Y in our site and so sorry about the damaged item. We do have emailed to communicated about the damaged problem and I asked you to show me some photos about the damaged parts so that we can check out if the item damaged on the way or before we ship out, but you refused to provide more photos. Now you want to return back, Yes, of course you can return it back and you do have paid $1.99 shipping insurance, You will get your full refund, including return shipping fee and item fee back after we get the parcel from shipping company. Items returned must be in their unused condition with the original packing. Please provide me photos and tracking number about the return parcel. If you have any more request, you can contact me in live chat or email address: service@dresslink.com, I will try my best to help you as soon as I can. Have a nice day!