Chris E.

The tracking info provided stated my order had been delivered, but I never received it.

After waiting 2 days to see if it would show up (thinking delays with the holiday season perhaps) I finally emailed their support inquiring about it and what my options are. Their response was along the lines of sorry, the tracking # shows it was delivered two days ago. Please contact the shipping company regarding your lost order.

The package did eventually show up a few days later in my mailbox, but the lack of caring on Fixez part and not any attempt to help a customer resolve an issue with the carrier they selected as their business partner has encouraged me to not do any future business with them.