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I traveled to New York and booked a hotel room on Agota. It was about $100 cheaper per night than any other travel site, and when I called the hotel in New York, it was also over $100 cheaper. On top of that Agota let me cancel my reservation and get my money back if I needed to change plans. I don't know Agota's business model or how their prices are lower than competitive travel sites, and I didn't need their customer service because my hotel turned out just fine, but for me it was a 5 star experience.
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When i had a trip to Egypt, I worked with this website. Basically it's all in one solution...
Great ambiance, awesome atmosphere, great staff. They are friendly and very assistive staffs....
