I contacted RG by email and by phone after purchasing a golf bag advertised in May. After 1 week of no correspondence, I reached out by email to get a status. I received a reply that the vendor would respond as soon as the order was processed. Two weeks later, nothing. So I called RG, the rep was very courteous and informed me that the bags were on backorder, and that I should receive notice within the week. Two days later (on Monday 6/10... the order was placed on 5/18), I received notice that the bag had shipped, was given a FedEx tracking number, and the anticipated delivery date was 6/11 at the end of the day. At the end of the day, not only was there no bag delivered, but now FedEx shows that the shipping is "Pending." I normally wouldn't be so vocal, but my current bag's head cover is torn up, and have a major hole in one of the pockets. I, um, need a new bag.
Thank you for your review of Revolution Golf. We are very about the unexpected back order situation with the golf bags and then to have that followed by tracking information that is not updating. Please know that we are aware of the situation and we are working on having this corrected as soon as possible. Please feel free to continue to reach out to our customer service team with any questions or concerns you may have!