chris b.

I called with a HUGE issue. The product I ordered for a shoot, was malfunctioning and not work. So I called to get a new one, after being rudely talked to. I was finally told that they didn't have any more of the products I needed in stock. But could buy another product that cost $300 more dollars. Mind you I was going to lose $900.00+ if this product wasn't working for this shoot. I asked if I could get a discount on that other product. They basically said, no, and that all they can do is refund my money.

When you ONLY care about a buck and not your customer's, then you suck as a business. Your customers and customer care should come first.

I had to call them to even see if they received my return after 8days of hearing nothing. The person on the phone rudely told me I just needed to be patient, because and I quote "Listen you'll get your email only after we are ready to send it to you, and give you a refund" WHO THE HECK SAYS THAT TO A CUSTOMER!

My company will NEVER be using them again. B&H or amazon for the win.