Placed an order with Dealman on the 5th of October 2016. Hadn't arrived by the tenth of November. Was getting itchy as one item was for Bro's Birthday Mid-November; Well, early Nov but I wasn't seeing him until the 15th. Emailed them. Took them four days to respond (A proper customer service company fires you for that) and when they did, it effectively said "order's on the way. Please be patient. We've had shipping issues due to G20 this year. Here's a shipping reference and a company to track it through."
Now... most people wouldn't have known this but me being me, I knew that G20 was the 5th and 6th of September this year. Alarm bells start ringing. If your shipping company is still delaying your orders due to an event more than a month after said event, you need a new shipping company. Oh, yeah... they gave me a ten dollar code for the inconvenience. Not ten pound. Ten dollars. Less than a eighth of the total value of my order. Kick in the teeth. Like I'm EVER going to redeem that - I'm not ordering anything from these Shysters ever again.
Went on the tracking website. No record of the number. Gave it five days. Still no record of the number. Replied to previous email from customer services when their tracking company still couldn't find my order. No answer. Unfortunately for these scumbags I know why this happens. Once they flag an issue as "complete" they then receive no further updates from that issue. It's draconian customer service and I'm surprised they are still allowed to use it in this day and age but they clearly do; it's a deliberate (and transparent) ploy to delay issue resolution.
Source: I've worked in the customer service industry most of my life. Most of family still do. Please correct me if I'm wrong, Dealman.co.nz.
Anyways, I created a new issue to get through their shoddy customer services (fortunately, that is as simple as emailing them again instead of continuing the conversation) when it became clear they weren't going to respond to the previous email. That was on the 2 of December. Now, my patience was exhausted and I was a little short and to the point.
"Pretty much sixty days since you took payment for this order. Really disappointed. Not only did you outright lie to me that the products had shipped (reference number your Customer Services supplied: %%%%%%%%%%% has NEVER existed, according to the tracking company you put me on to!) you also told me that the G20 had affected it. G20 ended a month before you took my money. The Hoodie was for my brothers birthday. That was on the 7th of November, so you've cost me an additional £45, too. The free $10 voucher code you sent me was like rubbing salt in the wounds because it's not like I could trust you if I placed another order, is it?
Sad that it's come to this. With the glowing reviews you've got I figured that I may finally have found a decent budget mens clothes store. I guess not. I assume all those glowing reviews come from staff. Get me my money back before the 7th of December or all this goes to the sales ombudsman in every country you operate in, and all over all the social media I can find.
I didn't have £65 to waste.
Yours, one really, really, REALLY p*ss*d off customer."
Is exactly what I wrote. Didn't expect a reply to this, if I'm honest, because I was clearly ragged off and ranting at them.
Thank you for contacting us, I will be happy to assist you. We have been experiencing delays with the shipping companies and postal service in deliveries and tracking updates. I can confirm the parcel is en route and should arrive to you very soon. Thank you for your patience and understanding.
Is the reply I got from a Gmail Address belonging to someone called Benjamin. Really, STELLA? Again, it took them four days to answer. I replied again, this time being much more civil, on the 6th of December, hoping I was wrong about their shoddy as hell Customer Service.
"Thank you for responding.
What kind of delay more than doubles your usual shipping? And why have 17 track, the tracking firm you guys put me on to, denied the parcel even exists? I'm sorry I'm having to snap and snarl but I don't seem to be getting any answers, just fobbed off. Thanking me for my patience is one thing but I was being patient thirty days ago. It's getting old, especially this time of year when I don't have money to throw around.
I also posted on their facebook page asking about the delays and basically warning people not to buy from this organisation. Unsurprisingly, my comments have been deleted and I've been blocked. No attempt to mediate. No attempt to contact me. Nothing.
Guess what? It's the twelfth of December now. They still haven't answered my email.
Suffice to say I'm keeping my promise, and casting this as far and wide as I can. Not only do these THIEVING BAST*RDS rip off customers who can't afford to be ripped off this time of year, they cripple trust in genuine online businesses who RESPECT THEIR CUSTOMERS. Something Dealman clearly have not learned to do.
Dealman.Co.NZ: Seriously, Don't email me again if it's you Benji-Stella. I want to speak to your goddamn owner.