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Chris A.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Education

Member since October 2020

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1 Review by Chris

10/20/20
Terrible service. All our documents were littered with typos, grammatical errors, inconsistencies, incorrect formatting, and confusing or incorrect edits. They were offered an opportunity to do a second edit, which they did, and still the documents were not up to standard. Our request for a refund was refused. Avoid!
richardm109
Paper T. – PaperTrue Rep
Dear Chris,

Thank you for your feedback.

We are disappointed to learn that you were not happy with your PaperTrue experience. We did get in touch with our editing team and we can see that our editors made a total of 693 insertions, 919 deletions, 103 formatting changes, and left 38 comments on your document for a total of around 2000 revisions. In addition to fixing hundreds of errors, our editors substantially edited and enhanced the quality of your document. They also made insightful suggestions to improve the tone and content of your work.

Although our editors try their level best to make your document perfect, they - in extremely rare situations - might miss out on some errors in the document, as humans often do. So, it is precisely for this reason that we offer each of our customers' unlimited free revisions which even you admit we did. When we ask you to highlight the issues that you found in the edit, we do it only so that we can prioritize our focus on those issues, purely in the interest of time. But we did not receive any specific response from you on this matter.

We understand that you are dissatisfied with our service, but we would like to assure you that providing our customers with the highest quality of service is our primary objective, and this is evident in the numerous genuine positive reviews our team has on many review platforms.

We promise you that given another chance, we will surely improve the impression we have made on you.

Best Regards,
Team PaperTrue

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