Chris A.

Do NOT buy American Home Shield - COMPLETE RIP-OFF!
My AC unit went out a month ago. When I called in they did send a contractor 2 days later. The contractor determined a new unit was needed because the broken part was no longer available.
For the next month, I spent atleast 10 hours on hold/talking to AHS reps whom all promised to escalate my issue.
Each call, AHS blamed the contractor for not giving all the info needed for a replacement unit. Meanwhile the contractor was blaming AHS saying they can't wait for an hour on hold to give them the needed info. The contractor actually gave me their AHS special "pre-authorization" ID# and I called AHS and impersonated the contractor. I passed along the info AHS said they needed to the contractor a week ago and nothing...
So then three days ago I called to cancel with AHS. They put me to a "recovery specialist" whom promised she would escalate and even get their field acct manager involved. Of course no promised call back has occurred.
So now I'm going thru Home Depot and canceling AHS. I am betting any positive reviews on here are fake as well. People do NOT buy with AHS. You are better off saving the $50 premium and having your own rainy day fund