Chloe W.

I really appreciate the return policy of Nordstrom. Sometimes it is difficult to fit returning an unwanted item into a busy schedule. Nordstrom makes shopping there stress free. Sales associates are also very helpful and willing to explain more about any product. Very generous when giving out samples (cosmetics/skincare), which also makes the shopping experience much better.

Last order placed on Kiehls.com was 3 years ago. Never worked again after that. I have emailed, called, and spoke to multiple customer service representative. They either blamed it on my card or my bank. Extremely unhelpful