Chloe T.

AVOID. Sly company that deletes any comments that arn't 100% positive - also blocks the people who have left them. I have had a set that has melted (not human hair) yet they said it was my fault some how? My latest set (yes i was stupid enough to buy again 2 years later) is a matted mess after 2 months of use. I have worn hair extensions for 8 years and other brands usually last me over 9 months, yet cliphair seem to think i don't know how to look after hair extensions. They don't accept their hair is poor quality once the coating has been washed off. Save your money!
Reply to the company: "The fact I dyed 1 inch of the hair should not have caused the hair to be in the state it is. I am experienced at dying extensions and the ones I currently am wearing have been dyed many times and are in perfect condition after everyday wear for a long period - from another company of course. You do encourage dyeing the hair on your social media by commenting 'our hair takes dye really well so make the most of it' but now are saying because of me dying one inch it has caused them to matte up (on the parts that arn't dyed). The reason I didn't pull up the fault right away is because it happened once the coating you apply to them to make them look high quality was washed off. I spoke to your team a few years ago who admitted they use a coating and the quality will change once it is washed - misleading. Even if i had washed them on the first day you would blame the customer for your hair. I have emailed and asked for care instructions and products I can use (because apparently, your hair needs special products although no other company does) but you have ignored my email, but will blame me for using something you don't approve of. The customer service is shocking and blocking me on social media for telling a friend the hair isn't a high quality and doesn't last a long time is very pathetic from a company of your size. Other hair companies offer advice and recommend products such as coconut oils when i have said about the hair changing its state - you just automatically blame the customer and offer no help. I would never recommend your company to any clients or friends, there are many others that offer better hair and customer service for similar prices. Maybe you could learn from your competitors."