Shop: KPOP FANTASY SHOP
I ordered a binder 2nd week of december from them. It was supposed to be a shipped overnight. I paid and waited.
A week passed and i still haven't gotten it. According to their rules as per the admin i was texting with, i should get a refund when the delay is that big. Apparently, that admin resigned. So i texted another admin, her name is AURA. Aura said since the admin i was talking with initially resigned, i should settle it with that admin and they have nothing to do with it anymore.
I posted messages on their facebook wall and it gets deleted.
They said they shipped the items but i have not gotten it. The tracking record does not show i received the package.
After so many texts, i posted on a facebook page where you can rant about bad business practices (https://www.facebook.com/groups/*******56715/).
They finally responded and said they are sorry but i shouldn't be posting my messages on their wall about my complaints. That's why i am posting here.
They finally said they cannot refund because they don't have the money. They are now accusing me of just asking for money (extortion) and not a refund. I don't even know how that happened. It turned out that they delivered the item in my old dormitory, where i was staying in DECEMBER. It got there just recently. If they delivered on time, i would have gotten it. Now, god knows who has it.
The owner Tiffany Angela Santos (www.facebook.com/miyoungiiie) now accuses me of cyber bullying her. In the first place, i was settling it on their page. I texted repeatedly. I still have the disrespectful texts they sent me.
They could have apologized from the beginning. But i had to post on another site before they pay attention to my complain. Now, they have my money and i don't have my item.
This is the worst shop i have ever done business with.
- apparently, what their employees tell you are not honored by the company which means you can't talk with anyone
- they don't know how to apologize and wouldn't admit their mistake
- they built a business that makes no plans and has no rules when they screw up
I understand it was the Christmas season and that's why i waited for weeks instead of complaining right away. But for them to say i had to settle it with the former employee and that their shop has nothing to do with it is beyond unprofessional.
Don't buy from them.