Chip G.

Wow. Absolutely the worst customer service I have ever dealt with. They have had my watch for over 3 months - Brooke Nye (GM of Tuttle Mall) repeatedly drops the ball on resolving my issue. She doesn't communicate. She doesn't follow up on my issue. I have soooooo had it with this issue! Someone please help me! AGAIN WORST CUSOMTER SERVICE EVER! I took the watch into get it sized. The first associate broke my watch while sizing it. That associate shouldn't have tried to size a $2000 watch without knowing what she was doing. So at that point they decided to send the watch to rado. At this point they said Id have it back in a week. After a week and a half of nobody contacting me I went into the store only to find that nobody had even responded to rado about what to do to fix the watch. So, another week goes by - same deal. Then shortly after this the store closes for covid. So 2 weeks ago the store re-opens. The GM Brooke says she will try to get me a new watch. RIGHT... That never happened. Next thing well after a week they say they that Rado is open and they are following up with Rado but they need parts - well the parts are pins and im sure there are pins available. More time goes by nothing. All the while Brooke is standing behind one of the associates having them send me messages when she is suppose to be contacting me back herself. She has told me numerous times she would follow up and call me back and it never happens. She called 1 time days later than she said. Now she was suppose to call me yesterday and guess what? NO CALL. Im sooo done with this $#*!! DO NOT DO BUSINESS HERE..