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1 Review by China

AdoreMe

AdoreMe

9/28/18

Have been trying to process an exchange for the passed 4 days and no one is responding to my emails. I call and keep getting told "oh you can process it tomorrow" but when I try to do it, it tells me that I have to get authorization first. Everyone keeps says that they "pre approved it" so I can do it on my end and yet I can't. My item is exchange only and I need it soon but they keep $#*!ing around and if the swimsuit goes out of stock of the size I need I will be very upset. I already had to repurchase it in another color because apparently the same set in different colors isn't the same set so you can't exchange that way...so I had to spend another 39.95 to get it in another color and their size chart is f'd up so you're never sure if something will fit or not. And, for me, none of those things would be an issue if customer service wasn't so $#*!ty. Four emails unanswered. Four phone calls giving me the same weak flippant responses and I was told that "they don't have managers, there is no one above them, nothing they can do, they don't have resources to fix the issue" I was hung up on when I insisted on speaking to someone else. They disregard my questions and statements when I ask about a supervisor and just kept repeating some script. All emails I received after each call had same script but didn't address my issue or reflect what was said during the call. I feel like they only have 4 or 5 women working there answering phones and emails which is terrible when they all or a majort has crappy customer service skills. If a manager happens to read this, do reach out to China P. Adore Me, you only have one number from what I can find and seems like 5 ppl to answer and none are supervisors so how do you get feedback about the ppl answering customer inquiries?? I can see why people are saying it's a scam. It shouldn't be this hard to get a hold of a manager or someone who can ACTUALLY HELP. I love your merchandise but your people experience is pushing customers away.

China Has Earned 3 Votes

China P.'s review of AdoreMe earned 3 Very Helpful votes

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