CHIMERE R.

I have ordered from wigtypes for a few years but over the holidays in 2017 I ordered a large shipment of hair something happened where I didn't receive my package I live in apartment complex so if the person is not home then they are instructed to leave the package with the leasing office and they are instructed to have someone sign for it first let me start by saying this was my first time ever having an issue with wigtypes so I was surprised to find out that the website really doesn't work they have a live chat option that does not work when you email you may or may not get a response back and the phone number provided you really don't get anyone to speak with but a few times I actually spoke with one person so here's how the situation went once again as I stated I ordered a large shipment of hair after a while I noticed it was taking too long to get my shipment so I decided to track the package lucky for me I paid through PayPal I called PayPal and they informed me that I need to speak with the company first before going through with the dispute after days of trying to contact someone I finally got a live person I am formed him that I never received my package he then informed me that the package was sent back so I asked him if I was willing to pay for the shipping and handling what they resend the package I never received it he tells me no I asked what can I do to get a refund he says you'll have to go through PayPal as I see that's how you paid and so that's what I did after PayPal did a long review and notice that yes the package was sent out but it was never sent to my address it waited at the warehouse therefore it was sent back to the original shipper so seeing as how I never received the package it was never open I was entitled to a refund months later I decide to give him another chance thinking it's just a mishap that happened once again they were incompetent as they provided me with the wrong tracking number then once I finally got the tracking number situation under control they informed me that I was blacklisted and never charged for my order and I'm no longer allowed to order from the website not a problem I will definitely take my business elsewhere but if I were you and you decide to order from this website make sure that you always receive a confirmation make sure that you always receive a tracking number after you received that confirmation which should take no longer than a few hours to a day if you don't receive that tracking number be very cautious you may never receive your package and they may end up still charging you for it so unfortunately I feel bad that I have to part ways I did love the website but with this type of customer service I would be cautious