I bought 2 chairs then bought 2 more 5 years later. There were a couple things I overlooked on the first 2 chairs. The nick in the leather they glued down, and the crooked head rest, lower on one side. The second two chairs 5 years later, are cheaply maid with phony leather, & mushy seat foam. The leather has peeled in 2 spots now and they refused to rectify this. They claim the chair is "overused" and they could "sell" me a chair back. I would suggest buying chairs from Costco, to anyone thinking of making a purchase because Costco will always make it right! Pandemic or not, Theater Seat Store has always taken their time sending and delivering their furniture. It takes months. My advice to my daughter was to buy somewhere else. My advice is to buy elsewhere to anyone reading this. This company doesn't back their product. The customer service is non existent.