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Ordered two ocarina's. One is fine, the other one misses the manual. Mailed them three times. Started to call, from the netherlands to germany. After about 15 minutes on hold the line goes dead. And the number in the mail was wrong. Got the right one. Again the line drops dead after 15 minutes on hold. Second time I got a human. She would email me an answer within two days. Another week went by. No answer. After in total a month and two more phone calls I called to send the ocarina back. About three weeks ago I got an email that they received it. It's now at least two months after the delivery of the second ocarina and I'm stil waiting for my 45,- And I just got the bill from the telephone. It was about the same amount that I've infested in the calls to germany.
Even though the first ocarina came completely and without trouble.
I WILL NEVER BUY HERE AGAIN!
I guess I will never get my money either.
Tip for consumers:
If you know for sure there is nothing that can go wrong, you could risk it, but I strongly DISRECOMMEND IT!!!
Chiara S.'s review of Musikhaus Thomann e. K. earned 2 Very Helpful votes
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