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Normally I don't write reviews but I had to in this case. I've emailed this company three times asking for help and haven't heard anything back except something like "we received your help ticket and were working on it." I received my vip box sets in the mail back in early July and decided I liked 3/5 sets and sent the other two back (my dog ate the box up so I had to use a poly mailer). I sent back the two sets with plenty of time to spare and I ended up being charged the full price for all five sets! I feel like I was stolen from, ignored and most importantly lied to. I do not trust this company. They do not care about their consumers.
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I was subscribed to their elite box subscription where you pay a $20 styling fee that gets...
Hello Cheyenne,
Thank you for bringing this to our attention.
We looked into this and noticed that you have not finalized your order in your Adore Me account and therefore our system registered that you have kept all 5 of your sets. We would be happy to remedy this right away. I am following up to let you know that we have successfully refunded you for the returned Elite sets.
Amount refunded: $56.81
Please allow your bank 5 to 10 business days to process the refund and for the funds to appear back in your account.
Please accept our sincere apologies for all the inconvenience caused.
Kind regards,
Adore Me