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Chet M.

  • 1 Review
  • 9 Helpful Votes
  • 0 Thank Yous

Experience: Autos & Vehicles, Home & Garden

Member since September 2020

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1 Review by Chet

• Updated review

Thankfully, my honest review on this site prompted vidaXL to reach out to me and make things right. They gave me a full refund and paid to have the hand pump returned. The customer service people who ultimately helped me were great to work with. I just wish it hadn't taken two months of my time and effort to get them to do what they promise to do in their own return policy. I'm upgrading vidaXL to 3 stars as a result. Again, the product itself was decently made and designed, but I still have questions about its safety and how much effort it took to return it. Sitejabber definitely brought about a positive outcome, and they deserve 5 stars!.

Unsafe product, unresponsive customer service
• Previous review

I ordered a hand water pump in early August, and it arrived poorly painted from a Chinese factory with paint chips falling off the interior of the pump. The pump also was incorrectly assembled and did not work. I immediately notified VidaXL of the safety issue and asked both for a refund and for this product's manufacturing to be reviewed for the safety of other customers. A month passed before I heard from anyone. It's been another three weeks, and my request for refund has still not been acted on after numerous unanswered emails.

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