Thankfully, my honest review on this site prompted vidaXL to reach out to me and make things right. They gave me a full refund and paid to have the hand pump returned. The customer service people who ultimately helped me were great to work with. I just wish it hadn't taken two months of my time and effort to get them to do what they promise to do in their own return policy. I'm upgrading vidaXL to 3 stars as a result. Again, the product itself was decently made and designed, but I still have questions about its safety and how much effort it took to return it. Sitejabber definitely brought about a positive outcome, and they deserve 5 stars!.