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1 Review by Chet

TravelSmith

TravelSmith

8/30/15

When the jacket arrived, it was not suitable. Although all their ads proclaim "100% Guarantee" and "Free Exchanges" that does NOT include returns. TravelSmith charged me $11.95 just to send me the jacket via VERY SLOW mail, then charged me another $6.95 to return it. An "exchange" is not the same as a "return" under their policy. I have no idea what their "100% Guarantee" is guaranteeing. Close to $20 for a service LL Bean and others provide for free.

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