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Order 2 pairs of sweatpants, ready made Jan 27,2017 and used paypal
They accepted payment 2 days later
No confirmation of order received so called them Feb 1st and they emailed invoice
Using their cheap mailing service which involves UPS then delivered by post office today is February 14 and the order is still in transit.
They do not have a phone number to call and I have asked them via email where my order is several times with no response at all. 19 days to get an order that is an off the shelf item is beyond ridiculous.
Their customer reviews I have read all seem to confirm the experience I had.
Cheryl Y.'s review of Wordans earned a Very Helpful vote
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I was trying to find 100% Cotton shirts for a client. They wanted Blue. They sent me purple. I...
Dear Customer,
We apologize for the bad experience you had with your order.
If you could please provide us with your order ID and we can look into the matter for you.
We have registered your feedback for our improvement and would be happy to discuss a compensation with you for any inconvenience we may have caused.
Please let us know how we can improve your experience with us.
Would you be so kind as to answer this message so that we can quickly address this issue?
Looking forward to hearing back from you.
Kind regards,
Wordans Team,