Cheryl W.

I purchased a HP Chromebook in 2019 and also their 3 year warranty. We had a cracked screen, ONLY a cracked screen in early August 2020. Contacted HP for repair under the warranty. Found out they don't have any physical repair sites; you have to ship your computer to Grapevine TX. I did that, and filled out the form stating we ONLY have a cracked screen. When it was shipped back, to us (and repaired?) the Chromebook didn't turn on, had no audio, no ability to charge up, and no video. Promptly sent it back to Grapeview TX and its now been 2 weeks and they haven't even touched it. Can't get anyone to tell me what they are doing with it, or when/if it will ever be returned. I did find out they DO NOT do diagnostics on each computer. They also said that the Fed Ex truck broke it, but I have pictures that show not one scratch or dent. Will NEVER use them for a repair. My son starts school next week, and won't have a computer!