Cheryl W.

We had SmugMug for 6 months. We're not a photography studio, so our business was a bit different. We work with children and needed various password protected galleries. We had over 50 customers complain about how to navigate SmugMug and using passwords. When we reached out to SmugMug for help, they cancelled us! We just wanted some assistance on how to work the bugs out, but customer service and support for existing customers is obviously something they aren't interested in. We just wanted a 10 minute phone call, but that was beneath them. If you're a business looking for support and help, don't use SmugMug