cheryls1122

Cheryl S.

Contributor Level

Total Points
80

1 Review by Cheryl

10/21/21

I order a Nintendo switch on the Walmart.ca market place. The game console was at a very low price and they had two versions on the web. I order one and 4 days later got an email that stated my order was cancelled. No reason given. I phoned customer service and the first person I talked to took 15 minutes and then said your order was cancelled. Great information. I asked to speak to a supervisor and did not get much further. Manya the supervisor I spoke with said the same thing.
She stated your order was cancelled and told me I will not be charged. I explained politely that I do not want to cancel the order. I want the product or something similar. She told me my problem was resolved than hung up on me. Wow great customer service.
If Walmart is going to have a market place they need to ensure that they sellers are reliable and trustworthy. Macegames should be removed from the marketplace seller list and Walmart should ensure that they correct the problem and honour the order. Walmart also needs to understand that hanging up on a customer is not good customer service.

Tip for consumers:
Don't waste your time

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