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2 Reviews by CHERYL


They do not accept returns if the items are opened. Pretty unfair considering other high end competitors' return policies which do accept items although they've been opened. The Gloss Moderne products did nothing for my hair, the very expensive elixir even less. What I hate is the very high prices charged and one is stuck with useless products if they do not work out.


Orlane USA's customer service is not first rate. They charged my credit card, but never shipped my order. I never received a shipping confirmation, had to go through their Facebook messaging as no one even bothered to reply to my email until after the fact. The latter occurred after I messaged them & only then did they bother to ship my order! This sort of unprofessionalism tarnishes the goodwill of this well-regarded French beauty brand. And I will never ever bother to purchase from their US location again! No apology was given either I might add.


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