Orlane USA's customer service is not first rate. They charged my credit card, but never shipped my order. I never received a shipping confirmation, had to go through their Facebook messaging as no one even bothered to reply to my email until after the fact. The latter occurred after I messaged them & only then did they bother to ship my order! This sort of unprofessionalism tarnishes the goodwill of this well-regarded French beauty brand. And I will never ever bother to purchase from their US location again! No apology was given either I might add.